Return & Exchange Policy

At EggSheg, freshness and quality are our top priorities. Since eggs are a perishable product, we follow strict but fair replacement guidelines to protect both our customers and our business.

1. Broken Eggs Policy

On-Delivery Inspection (Mandatory)

Customers must check egg trays in the presence of the delivery rider.
If broken eggs are found, inform the rider immediately.

Replacement

Broken eggs reported at the time of delivery will be replaced accordingly.
Post-delivery complaints for broken eggs will not be entertained.

2. Rotten / Bad Eggs Policy

Within 24 Hours

If you receive eggs that are rotten:

Contact EggSheg within 24 hours of delivery.
Share order details and proof via our official WhatsApp or phone number.
Returned to the rider at the time of replacement.

❌ Complaints after 24 hours will not be accepted.

3. Storage Responsibility

Customers are advised to store eggs below 15°C immediately after delivery.

EggSheg is not responsible for spoilage caused by improper storage.

Important Notes

Returned eggs are mandatory for any replacement.
Claims without verification will not be processed.
EggSheg reserves the right to approve or reject claims after review.

Customer Support

For assistance, contact:

03073292256