Return & Exchange Policy

At EggSheg, freshness and quality are our top priorities. Since eggs are a perishable product, we follow strict but fair replacement guidelines to protect both our customers and our business.

1. Broken Eggs Policy

On-Delivery Inspection (Mandatory)

• Customers must check egg trays in the presence of the delivery rider.
• If broken eggs are found, inform the rider immediately.

Replacement

• Broken eggs reported at the time of delivery will be replaced accordingly.
• Post-delivery complaints for broken eggs will not be entertained.

2. Rotten / Bad Eggs Policy

Within 3 Days

If you receive eggs that are rotten:

• Contact Egg Sheg within 3 Days of delivery.
• Share order details and proof via our official WhatsApp or phone number.
• Returned to the rider at the time of replacement.

3. Storage Responsibility

Customers are advised to store eggs below 15°C immediately after delivery.

Egg Sheg is not responsible for spoilage caused by improper storage.

Important Notes

1. Returned eggs are mandatory for any replacement.
2. Claims without verification will not be processed.
3. Egg Sheg reserves the right to approve or reject claims after review.
4. All approved return-related costs, including return pickup and replacement delivery charges, will be fully covered by Egg Sheg. The customer will not pay any fee.

Customer Support

For assistance, contact:

03073292256

03073292256